Customer Support

Frequently Asked Questions

Please either click on a section or specific question to find an answer to your question. If you would like to suggest any additional questions, please send it to suggestions@auctionhelper.com.

GENERAL
	What affects the speed of the site and is there anything I can do to ensure a faster site?
	What do the page display errors mean?
	I am getting page display errors. Why and what should I do?
IMAGES
	How do I delete an image?
	How do I view an image?
	Why can’t I upload more images?
	Can I delete more than one image at a time?
	Why aren't my images appearing in my auctions?
	What size should my images be?
	How do I upload images?
	How do I rename an image?
CUSTOMERS
	Auto Reminders
		Where do I view reminders that have already been sent?
		How do I delete an Auto Reminder?
		How do I create an Auto Reminder?
		How many auto reminders can I create?
	NPBA/FVC
	Auction End Reminder
	Remind Late Payers
	Bulk Email
	Customer Search
	Email Record
		Where can I view emails that have been sent to my customers?
MY INFO
	Reports & Stats
		Where can I view my monthly bill?
	Clients
	Item Sales Reports
	User Agreement
		How do I update my credit card on file?
	My Information
		How do I change my email address?
	Multi User IDs
PAYPAL

INVOICING
	A buyer changed their email address. How do I send an end of auction notice to their new email address?
	PSF
		How does the PSF page work?
		How do I reset an item that I already marked paid and/or shipped?
	Blank Invoice
	Mark Paid
	Mark Shipped
	Review Shipping
	Mailing Labels
	Deleted Items
	Process Items
		My items weren't retrieved. What do I do?
LISTING
	Summary
		Can I search for items in my inventory on this page?
		What does "Bulk List Folders" mean?
		Can I list individual items from this page?
		Can I see my eBay auctions?
		What are "Listing items in error"?
	Stores
		How do I update my eBay Store categories?
		Can I set up an eBay Store category on this page?
		When I update my eBay Store categories, do they update in the Create Item form?
	History
		How many days back can I view in my History?
		Can I view the auctions?
		What do the N and Y mean under re-list column?
	Errors
		How do I list an item that has exceeded eBay online payments?
		What do I do if I don’t understand an error message?
		What does the error "eBay does not understand the Gallery URL that you provided" mean?
		What does the error "Invalid user name or password. The username/password pair specified for the user is not valid" mean?
	Settings
		What is Strict Inventory?
		Why isn’t my shipping information showing in my auction?
		How do I turn Strict Inventory on/off?
	Inventory
		Can I schedule items from my inventory?
		How do I use the bulk update feature?
		How do I modify an item in my inventory?
		What does the PL column mean?
	Import
	Scheduled Items
		How do I modify an item that is in the queue?
		How do I delete a scheduled item?
		How do I delete scheduled items in bulk?
	Launch Pad
		What is a launch pad?
		How many launch pads can I create?
		How do I delete a launch pad?
	Re-list
	Create Item
		What is AuctionLynxx?
		How do I insert more than 3 pictures in my auction?
		How many images can I insert into one auction?
		What are the blank boxes to the far right of every field for?
		If I select two eBay categories will I get charged for two listings?
		How do I create a Dutch item?
		What is the Duplicate Item feature for?
		Do you have any hit counters that cannot be seen by the buyer?
		Do you track information from hit counters?
		How do I use the calander to schedule my item?
		What are my scheduling options after I filled out all the information for my item?

If your answer cannot be found above, please click the Contact AuctionHelper link from the Home Tab above.

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